Effective Date: March, 2023
Thank you for choosing Sewtoolz for your needs. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we have outlined our refund policy below to ensure a seamless and fair process.
1. Returns and Refunds Eligibility:
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To be eligible for a refund, the item must be unused and in the same condition as when you received it.
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The return must be initiated within 7 days from the date of purchase.
2. Return Process:
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To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
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Write the RMA number on the outside of the package.
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Ship the product back to us, including all original packaging, along with a copy of the original purchase receipt.
3. Refund Method:
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Refunds will be issued to the original method of payment used for the purchase.
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Please allow 7 business days for the refund to be processed after we receive the returned item.
4. Non-Refundable Items:
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Certain items are non-refundable, including but not limited to gift cards, downloadable software, and clearance items.
5. Shipping Costs:
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Shipping costs are non-refundable.
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The customer is responsible for return shipping costs unless the return is a result of our error.
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Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately.
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We will provide instructions for returning the item and will cover the return shipping costs.
5. Exchanges:
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We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.
6. Cancellation Policy:
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Orders can be canceled within 24 hours of purchase. After that timeframe, the order may have already been processed and shipped.
7. Contact Information:
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For any questions regarding our refund policy, please contact our customer service team at +1 #####.
Sewtoolz reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for changes.
